Kingprize Casino — Privacy Policy

Privacy policy and terms of use overview

This Privacy Policy describes how Kingprize Casino handles personal information when you visit our website kingprize.casino, use our online casino services, create an account, play games, and communicate with us. By using the site, you agree to the collection and use practices described below.

1) Information we collect

We collect information you provide directly, information collected automatically, and information created as you use the service. Examples include:

• Account details: name, email address, date of birth, username, and any information needed for identity verification.
• Contact and support: messages you send to our support team, preferences for assistance, and communication history.
• Transaction and gameplay data: deposit and withdrawal records, game session details, play outcomes, wager amounts, and bonus participation.
• Technical data: IP address, device and browser type, operating system, referral URL, pages viewed, timestamps, and approximate location derived from IP.
• Security and compliance data: risk signals, fraud checks, device identifiers, and security logs.

2) How we use your information

We use personal information for the purposes listed below. Processing may be based on contract performance, legal obligations, legitimate interests, and, where applicable, your consent.

• Operate the service: manage accounts, provide games, process payments, and maintain game integrity.
• Customer support: respond to questions, resolve issues, and investigate disputes.
• Fraud prevention and security: detect suspicious activity, protect accounts, and ensure fair play.
• Compliance: meet regulatory and legal requirements related to responsible gambling, identity verification, and audit trails.
• Marketing and communications: send promotional messages or service updates only as permitted by applicable law and your marketing preferences.
• Improve the platform: analyse site performance, personalise certain settings, and enhance user experience.

3) Cookies and similar technologies

We use cookies and similar technologies to help the site function, remember preferences, analyse usage, and support security. Cookies may be first-party (set by us) or third-party (set by service providers) where required for functionality.

• Essential cookies: required for core features such as login, account security, and session management.
• Analytics cookies: help us understand how users interact with the site to improve performance.
• Preference cookies: store choices such as language or interface settings.
• Advertising/marketing cookies: used only if you allow them, to measure campaigns and present relevant content.

You can control cookies through your browser settings. Please note that disabling cookies may affect certain features and page functionality.

4) Sharing with third parties

We do not sell your personal information. We may share information with trusted third parties who help us run Kingprize Casino. Sharing is limited to what is necessary for the relevant service.

• Service providers: payment processors, hosting and infrastructure providers, analytics providers, and customer support platforms.
• Verification and compliance: identity verification providers and fraud detection services where required.
• Game providers: information necessary to deliver games and verify play activity.
• Legal and safety: when required by law, to protect rights, prevent harm, or respond to lawful requests.

Where required, we maintain appropriate contractual protections with these parties, including safeguards to help prevent unauthorised access or misuse.

5) Data security

We implement reasonable technical and organisational security measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. Measures may include encryption in transit, secure account controls, restricted access to systems, monitoring, and regular review of security practices.

No method of transmission over the internet or electronic storage is completely secure. For that reason, we encourage you to use strong, unique passwords and to keep your device secure.

6) Data retention

We retain personal information only for as long as necessary to provide the service, meet legal obligations, resolve disputes, maintain security, and enforce our policies. Retention periods may vary depending on the type of data and the purpose for processing.

• Account records: retained while your account is active and for a period thereafter to meet compliance and operational needs.
• Transaction data: retained for the duration required for accounting, reporting, and dispute resolution.
• Security and fraud records: retained for a reasonable time to support investigations and protect users.

7) Your rights and choices

Depending on the laws applicable to you, you may have rights regarding your personal information, such as:

• Access: request confirmation and a copy of your personal information.
• Correction: ask us to correct inaccurate or incomplete details.
• Deletion: request deletion where processing is no longer necessary or where permitted by law.
• Objection and restriction: object to certain processing or request that processing be limited.
• Data portability: request certain data in a structured format where applicable.
• Marketing preferences: opt out of marketing communications or adjust preferences.

To make a request, use the contact details in the section How to contact us. We may need to verify your identity before fulfilling requests.

8) International data transfers

Kingprize Casino may store and process information on servers located in various jurisdictions, and our service providers may process data in other countries. When international transfers occur, we take steps designed to ensure appropriate safeguards are in place for the protection of personal information, consistent with applicable data protection requirements.

9) Children’s privacy

Our services are not directed to children. We do not knowingly collect personal information from anyone under the minimum legal age to gamble where they reside. If you believe a child has provided personal information, contact us so we can take appropriate action.

10) How to contact the operator

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to request assistance relating to your data, contact Kingprize Casino using the support methods available on kingprize.casino.

License number: GLH-F3B49943723D38ED.

Last updated: this Privacy Policy may be revised from time to time as our services and legal requirements evolve. Any material changes will be posted on this page.